Return & Exchange Policy
Inspect shoes before payment. 15-day exchange warranty. Strictly no cash refunds.
We Do Not Refund — Only Size & Product Exchanges
At mgears.pk, we prioritize customer satisfaction and transparency. To ensure your confidence in our products, all parcels are allowed to be opened and inspected prior to payment. This means you have the opportunity to examine the product—particularly the shoes—before proceeding with payment to the courier.
After you have confirmed the product meets your satisfaction, the courier must be paid for the order. Payment finalizes the transaction. Once payment has been completed and the item inspected, only exchanges will be entertained in case of size or product-related issues within 15 days. Refunds are not available under any circumstances after the payment has been processed.
How Our Delivery & Exchange Works
Open & Inspect Parcel
Upon receiving your order, open the parcel in the presence of the courier to verify that your shoes match your expectations.
Payment Requirement
After confirming the product meets your satisfaction, the courier must be paid for the order. Payment finalizes the transaction.
Exchange Only
Need a different size? Exchanges are valid for 15 days on unworn, unused items with tags attached. Refunds are not available under any circumstances.
Important Details
Parcel Inspection
Upon receiving your order, you are permitted to open the parcel in the presence of the courier to verify that the item matches your expectations and is in perfect condition.
Payment Requirement
After you have confirmed the product meets your satisfaction, the courier must be paid for the order. Payment finalizes the transaction.
Post-Payment Exchange
Once payment has been completed and the item inspected, only exchanges will be entertained in case of size or product-related issues. Items must be unworn with tags attached.
No Refunds Available
Refunds are not available under any circumstances after the payment has been processed. By placing an order with us, you agree to adhere to this policy.
Eligible for 15-Day Exchange
- Shoes: Open parcel inspection permitted before courier payment
- Items unworn, completely unused, and clean
- Original product tag attached and undamaged
- Claim initiated within 15 days of parcel delivery
- Size replacement or product exchange request
Strictly Non-Refundable / Ineligible
- Jackets and bags open parcel check (delivered sealed only)
- Cash, bank transfer, or online wallet refund requests
- Shoes worn outdoors, scuffed, creased, or washed
- Product tags removed, torn, or missing
- Exchange requests submitted after 15 days
Frequently Asked Questions
Can I open and check the shoes before paying the courier rider?
Yes. All parcels at mgears.pk are allowed to be opened and inspected prior to payment. You can verify the product, size, and condition in the courier's presence before handing over cash.
Can I get a cash or bank refund after payment?
No. Refunds are not available under any circumstances after payment has been processed. Because customers have the right to inspect parcels prior to payment, payment finalizes the transaction. We provide a 15-day exchange warranty for size and product issues.
How long is the exchange warranty valid?
The exchange warranty is valid for 15 days from the date of delivery. Contact our customer support team within this period to initiate your exchange.
What are the item condition requirements for an exchange?
To qualify for an exchange, all items must be unworn, unused, clean, and have all original brand product tags attached.
How do I request an exchange?
Simply contact our customer support team on WhatsApp at +923255415830 with your order details. Our team will promptly assist you with swapping your size or article.
Need Help With a Size or Product Exchange?
Should you have any questions or concerns regarding an exchange, please feel free to contact our customer support team directly.
By placing an order with us, you agree to adhere to this policy.