At mgears.pk, we prioritize customer satisfaction and transparency. To ensure your confidence in our products, all parcels are allowed to be opened and inspected prior to payment. This means you have the opportunity to examine the product—particularly the shoes—before proceeding with payment to the courier.
To qualify for an exchange, all items must be unworn, unused, and with product tag attached.
The exchange warranty is valid for 15 days
Important Details:
Parcel Inspection:
- Upon receiving your order, you are permitted to open the parcel in the presence of the courier to verify that the item matches your expectations and is in perfect condition.
Payment Requirement:
- After you have confirmed the product meets your satisfaction, the courier must be paid for the order. Payment finalizes the transaction.
Post-Payment Policy:
- Once the payment has been completed and the item inspected, only exchanges will be entertained in case of size or product-related issues.
- Refunds are not available under any circumstances after the payment has been processed.
By placing an order with us, you agree to adhere to this policy. Should you have any questions or concerns, please feel free to contact our customer support team via the phone number 03255415830
